Refund policy

Last updated: October 18, 2026

Returns and cancellations

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the condition you received them, unworn or unused, with their tags and original packaging, or as specified in your return instructions. We may reduce your refund if an item has been used, damaged, or handled more than necessary.

You may request a return within 14 days after delivery of the last item in your order. Return shipping is free, and we will provide a return label.

You may request a cancellation or removal of items from your order until the item ships.

How to request a return or cancellation

Approval depends on the conditions above and your rights under applicable law. Start your return or cancellation request by signing in to your customer account. For help, email pawlyfr1@gmail.com.

If your return is approved, we will provide shipping instructions and the return address. Items sent back without a prior return request will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return conditions above or on the product page or website at the time of purchase. Contact us if you have questions about a specific item.

Exchanges

Contact us about exchange options before returning an item.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund is approved. If approved, the refund will be issued to your original payment method unless otherwise specified. Your bank or payment provider may need additional time to process and post the refund.

If you have not received your refund within a reasonable time after approval, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective goods, goods that do not match their description, goods not delivered within the required or agreed time, or other failures to comply with applicable law.

Contact

For cancellations, returns, exchanges, refund questions, or damaged items, email pawlyfr1@gmail.com.